Alchemy Global Talent Solutions

Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry.

This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence.

What You’ll Be Doing:

• Lead and manage the Guest Services team, ensuring smooth daily operations.

• Drive a perfectionist, guest-first approach across all service functions.

• Analyse service trends and introduce strategies to enhance the guest experience.

• Oversee guest escalations from start to resolution with a proactive approach.

• Compile and deliver monthly guest services reports to management.

• Lead process improvement initiatives and foster team buy-in for new ideas.

• Monitor and update the portal with guest-reported issues.

• Ensure the internal portal accurately reflects all reservation details.

• Provide emergency support via the out-of-hours telephone line as required.

• Collaborate cross-functionally to ensure consistent service quality.

• Train and mentor team members to uphold service excellence standards.

• Maintain detailed records and documentation to support guest relations.

What We’re Looking For:

• Experience in guest services within the relocation or moving industry is essential.

• Proven leadership skills with a professional, solution-oriented mindset.

• Strong written and spoken English communication skills.

• Proficiency in MS Word, Excel, and service management systems.

• Ability to remain calm under pressure and effectively manage multiple priorities.

• Organised, detail-focused, and driven by a passion for guest satisfaction.