Reed
Customer Support
United States, Newcastle Upon Tyne
Make every “hello” count.
We’re recruiting for our client — the UK’s most trusted and innovative careline service supporting vulnerable people nationwide. In this role, your voice isn’t just heard; it makes a real difference.
About the Role
If you have at least 2 years of experience in a UK inbound call centre, and you’re calm, empathetic, and reliable under pressure, this is your chance to join a team that saves the day — every day.
What’s on Offer
Hours: 32 per week (4 days, 9 hours/day with 1-hour unpaid break)
Shift Patterns:
Earlies Rota 06:00–15:00 | 07:00–16:00 | 08:00–17:00 | 09:00–18:00 | 10:00–19:00 | 11:00–20:00
or
Lates Rota 12.00- 21.00, 13.00 - 22.00, 14,00 - 23.00, 15.00- 00.00
Location: Remote (UK-based only)
Salary: £20,483.84 per annum (£12.31/hour)
Start Date: 12th January 2026
Training: 5 weeks
What We’re Looking For
Minimum 2 years’ experience in a UK inbound call centre
Excellent communication skills (spoken & written)
Calm, patient, and tactful under pressure
Organised, reliable, and detail-oriented
Problem-solving mindset with initiative
Genuine desire to help the community
Perks:
? 198 hours holiday (including bank holidays)
? Discounts on groceries, shopping, holidays, and more
? 24/7 employee assistance programme
? Pension scheme (up to 4% company matched)
? Family & friends discounts on services
? Smartech benefits
Ready to make every call count? Apply today and start your journey with our client!