VIA MATCH LIMITED
Customer Support
United Kingdom, London
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Customer Support Representative – Fully Remote / Flexible
Salary: £30-35,000 + benefits | Location: London (Remote)
About the Role
Our client, a fast-growing global company, is looking for enthusiastic Customer Support Representatives to join their team. You’ll be the frontline contact for customers, helping to resolve queries and ensuring a smooth, positive experience with the company’s products and services.
This role is ideal for someone with strong communication skills who enjoys problem-solving, working with different teams, and making a real impact on customer experience. No prior technical experience is required – just a willingness to learn and a customer-first mindset.
Key Responsibilities
Respond to customer inquiries via email, chat, or social media in a timely and professional manner
Provide clear, accurate guidance and escalate complex issues when needed
Collaborate with internal teams to resolve queries and improve processes
Maintain accurate records in CRM systems
Contribute ideas to enhance customer support processes
About You
Previous experience in customer service, support, or client-facing roles is desirable but not essential
Excellent verbal and written communication skills
Organised, proactive, and able to manage multiple priorities
Comfortable using basic software and learning new tools
Perks & Benefits
Fully remote with flexible working hours and home office setup
Brand new MacBook and all necessary tech provided
Generous annual leave plus bank holidays
Career progression opportunities in a fast-growing company
Fun, inclusive culture with regular socials and team events
Generous referral scheme
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