The Caraires Consultancy
Customer Support
United Kingdom, Kettering
Remote role - Home Based Working
(Hybrid and office based available if nr Northamptonshire)
Permanent
37.5hrs per week - predominantly Monday to Friday (with occasional weekend availability)
Hours - shifts between 8am and 8pm or 11.30am to 8pm
£24,570pa
Start date: March 2026
Do you enjoy working from home?
Our chartered surveyor client is looking for Customer Service Coordinators to join their busy team. Within this role, the successful candidate can choose whether to work full from home or do some days in the office. Inbound and outbound calling, you will be contacting customers, lenders, vendors and tenants to book in survey slots and manage queries.
All equipment will be provided - however you must have a strong internet connection.
The key responsibilities:
Making and receiving calls to estate agents, vendors, tenants and other parties to arrange appointments for surveys
Managing customer expectations and dealing with general booking queries
Computer-based tasks and data entry onto a CRM and booking system
Building and maintaining good relationships with internal and external stakeholders
The ideal candidate:
Great customer service and communication skills - experience with customer service over the phone in a call centre environment ESSENTIAL
Great with IT - quick to pick up new systems as well as Microsoft Teams
Excellent attention to detail and organisational skills
Ability to work in a fast paced environment - adhering to targets - experience essential
Extremely reliable
Must be able to pass a DBS and Credit Check with no criminal records, IVAs, CCJs or bankruptcies
Must be happy to work from home (or hybrid/office based if nr Kettering)
Benefits:
Home working
28 days holiday (inc. bank holidays)
Career pathway and progression opportunities
Flexible benefits scheme: Gym membership, discounts on high-street stores, healthcare cash plan
Interested?
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